Frequently asked questions

We supply office and stationery items, IT and electronics, furniture and fittings, cleaning and hygiene products, hardware and site supplies, and special requests such as branded merchandise. If you need something that isn't listed, ask us and we'll find it.

No. We source every order after you confirm it. When you accept your quote and pay, we buy the items from vetted suppliers in Ghana or abroad, inspect them and deliver them to you. This means we can supply almost any product at current prices.

Send us your list through the quote form, by email or on WhatsApp. We reply with an itemised quote and a delivery estimate, usually within one business day. Accept the quote and pay, and we start sourcing your order.

Anyone. We supply businesses, schools, organisations and individuals. There is no minimum order.

Quotes are valid for 7 days. Prices for imported items can change with exchange rates and supplier prices, so after 7 days we will re-confirm the price before you pay.

You pay after you accept your quote and before we buy the items. We only source goods for orders that have been paid for.

Payment details and the accepted payment methods are included with your quote and invoice.

All prices are quoted in Ghana cedis (GHS).

It depends on where your items are sourced. Locally sourced items are delivered in 2–5 business days. Imported items arrive within 2 weeks by air freight or within 2 months by sea freight. Your quote tells you which applies to each item. Times start from when we confirm your payment. See the shipping and delivery policy.

The delivery fee depends on your location and the size of the order. It is shown on your quote, so you know the full cost before you pay.

Yes. Contact us at any time for an update. Deliveries made by JMMove riders can also be tracked live.

Yes. You can return unused items in their original packaging within 14 days of delivery for a refund or exchange. Faulty, damaged or wrong items are always replaced or refunded. See the refund and cancellation policy.

Once we receive and check the returned item, we process your refund within 7–10 business days, to the payment method you used.

Yes. If we haven't bought your items from the supplier yet, you get a full refund. If we have, we'll try to cancel with the supplier and tell you about any costs that can't be recovered before you decide.

Yes. Buy from any Chinese supplier and have the goods sent to our China warehouse. We ship them to Ghana by air or sea and clear them through customs. Contact us for the warehouse address and your shipping mark. See shipping from China for rates.

Shipping prices are given on request, because they depend on the type of goods and their weight. Request a quote and we'll send you the price. Express air takes 3–7 working days from when your goods reach our China warehouse, and standard air via Guangzhou takes about 10 days. See the shipping options.

Sea freight is priced on request for each shipment, based on volume, and arrives within 2 months. Send us a request with your goods and their approximate size.

Customs clearance in Ghana is included in our service.

Dangerous goods such as loose batteries and pressurised gas cylinders can't be shipped, and desktop computers can't go by air. Ask us before buying anything that contains a battery. See size limits and restricted items.

JMMove is our delivery partner, a delivery hailing app. Enter a pickup and drop-off point and a nearby rider collects and delivers your package, with live tracking. JMMove riders also deliver MacJeri orders. Deliveries you book in the JMMove app are covered by JMMove's own terms. See about JMMove.