Policies
Refund & cancellation policy
Last updated: 26 September 2026
- Returns
- Faulty or wrong items
- Items that can't be returned
- Refunds
- Cancelling an order
- JMMove deliveries
- How to request
In short: return unused items within 14 days of delivery for a refund or exchange. Faulty, damaged or wrong items are always replaced or refunded. Refunds are paid within 7–10 business days.
Returns within 14 days
If you change your mind about an item, you can return it within 14 days of delivery for a refund or an exchange, as long as:
- the item is unused and in the same condition you received it,
- it is in its original packaging with all parts, accessories and manuals, and
- you include your invoice or order number.
For change-of-mind returns, you are responsible for the cost of returning the item to us, and the original delivery fee is not refunded.
Faulty, damaged or wrong items
If an item arrives faulty, damaged, or is not what you ordered, tell us within 14 days of delivery. We will replace it or give you a full refund, including the delivery fee, and we will cover the cost of collecting it. Photos of the problem help us resolve it quickly.
If a fault appears after 14 days, items that carry a manufacturer's warranty are covered by that warranty, and we will help you make the claim.
Items that can't be returned
The following can't be returned for change-of-mind reasons, but are still covered if they are faulty, damaged or wrong:
- items made, printed or branded to your specification, such as branded merchandise,
- hygiene and cleaning products that have been opened, and
- software, licences or digital products once activated.
Refunds
- We check returned items within 2 business days of receiving them.
- Approved refunds are processed within 7–10 business days.
- Refunds are paid to the payment method you used for the order. If that isn't possible, we will agree another method with you.
- If only part of an order is returned, we refund the price of the returned items.
Cancelling an order
Because we source every order after payment, what happens when you cancel depends on how far your order has progressed:
| When you cancel | What you get back |
|---|---|
| Before we have bought the items from the supplier | Full refund |
| After we have bought the items, before delivery | We will try to cancel with the supplier. You receive a refund minus any supplier or shipping costs we can't recover. We tell you these costs before you decide. |
| After delivery | The 14-day return policy above applies. |
| An item arrives more than 14 days after its estimated delivery date | Full refund for that item |
Orders for items made or branded to your specification can't be cancelled once production has started.
JMMove deliveries
If our delivery partner JMMove delivers your MacJeri order, this policy applies to your order. Deliveries you book yourself in the JMMove app are refunded under JMMove's own rules, shown in the app.
How to request a return, refund or cancellation
- Contact us by phone or WhatsApp on +233598972388, or email jma@macjerient.com.
- Give your name, invoice or order number, the items concerned and the reason.
- We confirm within 2 business days and arrange the return, replacement or refund.