Terms of service

These terms apply when you use macjerient.com, request a quote, or buy products from MacJeri Enterprise ("MacJeri", "we", "us"). By placing an order you agree to them. Please read them together with our shipping and delivery policy and our refund and cancellation policy, which form part of these terms.

1. About us

MacJeri Enterprise is a procurement and supply business in Ghana, located at X1763, Baby Blue St, Dodowa. You can reach us on +233598972388 or at jma@macjerient.com.

2. Quotes

• When you send us a request, we reply with a written quote listing each item, its price, the delivery fee and the estimated delivery time.
• Quotes are valid for 7 days. After that, we may need to update prices, especially for imported items, whose cost depends on exchange rates and supplier prices.
• Product images and descriptions are provided by manufacturers and suppliers. Minor differences in packaging or appearance may occur.

3. Orders and payment

• Your order is confirmed when you accept the quote and we receive your payment in full.
• We source products to order and only buy items for orders that have been paid for.
• All prices are in Ghana cedis (GHS). Accepted payment methods are shown on your quote and invoice.
• We will send you an invoice for every order.

4. Availability

We confirm availability with suppliers before quoting, but stock can change between quote and purchase. If an item becomes unavailable after you have paid, we will offer you a comparable alternative or a full refund for that item.

5. Delivery

Delivery timelines and fees are explained in our shipping and delivery policy. Ownership of the goods, and responsibility for them, passes to you when they are delivered.

6. Returns, refunds and cancellations

Returns, refunds and cancellations are covered by our refund and cancellation policy, including the 14-day return window.

6A. Shipping from China

When we ship goods you have bought from suppliers in China, we act as your shipping agent. You remain responsible for the goods you buy, including their quality and whether they may legally be imported into Ghana. Shipping prices are quoted on request for each shipment. The transit times, restricted items and insurance terms on our shipping from China page apply. Without insurance, compensation for goods lost or damaged in transit is limited to US$20 per kilogram.

6B. Deliveries by our partner JMMove

We may use our delivery partner JMMove to deliver your order. When we do, these terms and our shipping and refund policies continue to apply to your MacJeri order. Deliveries you book yourself in the JMMove app are covered by JMMove's own terms, which are shown in the app.

7. Warranties

Products carry the manufacturer's warranty where one is offered. We will help you make a warranty claim with the manufacturer or supplier. Nothing in these terms limits any rights you have under Ghanaian consumer protection law.

8. Our responsibility to you

We are responsible for supplying the products described in your quote, in good condition and within the stated timelines where reasonably possible. Our total liability for any order is limited to the amount you paid for that order. We are not responsible for delays or failures caused by events outside our reasonable control, such as customs hold-ups, supplier failures, severe weather or public disruptions, but we will keep you informed and offer a refund where an order can't be fulfilled.

9. Your information

When you use our quote form, feedback form, email or WhatsApp, we collect the details you provide, such as your name, business, phone number, email address and order details. We use them only to respond to you, fulfil and deliver your order, and provide after-sales support. We don't sell your information. Customer feedback is published on our website only if you give permission. To see, correct or delete the information we hold about you, contact jma@macjerient.com.

10. Use of this website

The content of this website, including the MacJeri Enterprise and JMMove names and logos, belongs to MacJeri Enterprise. You may not copy or reuse it without our permission, or use the website or its forms to send spam or harmful content.

11. Changes to these terms

We may update these terms from time to time. The version shown on this page on the date you place your order applies to that order.

12. Governing law

These terms are governed by the laws of the Republic of Ghana. If a dispute arises, please contact us first so we can try to resolve it. Any dispute that can't be resolved this way will be handled by the courts of Ghana.