Policies
Shipping & delivery policy
Last updated: 26 September 2026
- How orders are fulfilled
- Delivery timelines
- Delivery fees
- Delays
- Receiving your order
- Shipping from China
How orders are fulfilled
MacJeri Enterprise sources products to order. We don't hold a warehouse of stock. After you accept your quote and your payment is confirmed, we buy your items from vetted suppliers in Ghana or abroad, inspect them, and deliver the complete order to you.
Delivery timelines
Delivery times depend on where each item is sourced. All times are counted from the day we confirm your payment.
| Where the item is sourced | Estimated delivery |
|---|---|
| Locally, from suppliers in Ghana | 2–5 business days |
| Imported by air freight | Within 2 weeks |
| Imported by sea freight | Within 2 months |
Your quote states how each item will be sourced and gives an estimated delivery date for the order. If an order includes both local and imported items, we will agree with you whether to deliver everything together or deliver the local items first.
Delivery fees
The delivery fee depends on your location and the size and weight of the order. It is shown on your quote, so you see the total cost before you pay. Customs duties and import charges for imported items are included in the quoted price.
Delays
Delivery estimates can occasionally be affected by supplier stock, customs clearance or shipping schedules. If your order is going to be late, we will contact you with the reason and a new delivery estimate. If an item will arrive more than 14 days after the estimated date, you can cancel that item for a full refund.
Receiving your order
- Orders are delivered to the address you give us, by our delivery team or by riders from JMMove, our delivery partner.
- Please check your items when they arrive. If anything is damaged, missing or not what you ordered, tell us within 14 days of delivery and we will replace it or refund you. See our refund and cancellation policy.
- If no one is available to receive the delivery, we will contact you to arrange another time.
Shipping from China (freight forwarding)
When we ship goods that you have bought yourself from suppliers in China, prices are quoted on request, and the transit times, size limits, restricted items and insurance terms on our shipping from China page apply instead of the timelines above. Transit times for these shipments are counted from when your goods arrive at our China warehouse.
Contact us
For questions about a delivery, call or WhatsApp +233598972388 or email jma@macjerient.com.